FREQUENTLY ASKED QUESTIONS

ORDERING:

 

 

How does Felicitous work?

Felicitous offers high-quality products for you and your family. We have a huge inventory of hot popular items that never expire in our online store! You can place orders whenever you want for these items. We also have flash sales and daily specials every day. Happy shopping!

 

How to get discounts?

Besides our default discounted prices and seasonal promotions, Felicitous also offers additional discounts, be sure to subscribe to our newsletters and follow all of our official social media for surprise promo codes, sales, and contests.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard), PayPal and Afterpay payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.


What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but sorry that we cannot change your order.


Are there any exchange rates?

All of our transactions are based in AUD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.


How secure is my online order?

Felicitous adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

 

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will issue a credit to the original method of payment.

Please note that any orders that have already been packed or shipped cannot be cancelled.

 

Will I be charged with customs and taxes?

For international orders, the prices displayed on our site are tax-free in AUD, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are the customer's responsibility and will not be covered by Felicitous. Felicitous will not be responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

 

SHIPPING:

 

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.

 

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

 

What are the shipping times?

Due to high demand of our products, please allow 2-5 working days for delivery within Australia, 5-15 working days internationally. If your order hasn’t arrived inside the estimated delivery times, please contact our support team at info@felicitous.com.  For more information, please go to Shipping & Delivery.


When will my order be shipped?

Orders are usually processed and shipped within 2 working days of purchase. We do our very best to get the product to you as soon as possible. You should get a tracking number in your email once it is shipped. We know you are looking forward to your awesome purchase. One thing we guarantee is product delivery. Customer service is the backbone of our company.


DELIVERY:

 

I ordered multiple items, why did I only receive one?

Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items. Hence we ship whichever item is ready. So don't panic if you don't receive all of your items at once. They will surely get to you.

 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

 

What do I do if I have missing items in my order?

 If something is still missing, please contact us immediately.

 

RETURNS:

 

How do I return an item?

For information about product return, please refer to our Return Policy for details.